General webshop
1. General
1.1 This Web Site is intended only for consumers wishing to order Gymna products (“Products”) online for delivery of countries where Gymna can operate. The terms and conditions under which the Products are offered for sale on this Web Site are set out below. By ticking the “I have read and agree” box on the order form and submitting the order, you accept and agree to be bound by these terms and conditions. Gymna reserves the right to change these terms and conditions at any time without prior notice. Such change however will have no effect on orders that were submitted before posting of such revised terms and conditions on this Web Site.
2. Placing Your Order
2.1 To place an order you must be 18 years of age or over, be accessible by telephone and have a valid email address.
2.2 You may place an order by filling in the order form on the Web Site.
Gymna will not accept orders placed in any way other than those listed above.
2.3 When you place your order, Gymna will issue you with a Web Order Number. Gymna will do this via e-mail. Please note that such a Web Order Number is supplied for reference purposes only and does not constitute our acceptance of your order.
2.4 By placing an order, you make an offer to us to purchase the Products you have selected on these terms and conditions. Gymna may or may not accept your offer at our discretion or may reduce the number of Products we accept to deliver to you. However, orders submitted by you are binding on you and cannot be cancelled after order submission.
2.5 If Gymna accepts your order, Gymna will notify you of our acceptance by issuing an order confirmation. Gymna will send your order confirmation to you by e-mail. The order confirmation will be effective as of the date on which the order confirmation is sent to you. If Gymna cannot accept your order, Gymna will attempt to contact you by email, telephone or post.
2.6 Please note that the on-screen display of the colours or designs of products may differ from the actual appearance or size of products offered on the Web Site.
3. Supply of Your Products
3.1 Subject to these terms and conditions, Gymna will supply to you the Products indicated on your order confirmation.
4. Prices
4.1 All prices are in EUR. Prices shall be those prices published on this Web Site at the time you submit your order. The prices published on the Web Site are exclusive of VAT (where applicable, see section 4.2 below) but inclusive of shipping and handling costs, which are for our account.
4.2 Claims for VAT relief must be made strictly in accordance with the eligibility requirements. Gymna reserves the right to refuse claims that do not comply with such requirements.
5. Paying for Your Products
5.1 You may pay for your Products by the methods of payment as may be displayed on the payment page of the Web Site.
5.2 If you are paying by credit card, then you must supply your credit card details when you place your Order. Your credit card will be charged when we issue your invoice or on the moment of shipment of your Products. Gymna will not commence the manufacture of your Products, neither will Gymna supply the Products to you, nor perform the services, until your credit card issuer has authorised the use of your card for payment of the Products and/or services ordered. If Gymna does not receive such authorisation, Gymna shall inform you accordingly. Gymna reserves the right to verify the identity of the credit card holder by requesting appropriate documentation.
6. Delivery of Your Products
6.1 Orders placed on this site can be delivered worldwide (in the countries that Gymna operates). We cannot deliver to a PO Box, BFPO address or military bases due to shipping restrictions.
6.2 Gymna will deliver the Products to the delivery address you have specified on the order form and in accordance with the delivery option you have chosen. In the event you order various Products to be delivered to different addresses, you will need to submit a separate order form for each delivery address. Any delivery or shipment dates given by Gymna are best estimates only and Gymna shall not be liable for any loss, damage, costs or expenses for failure to deliver in accordance with the delivery or shipment dates given. In the event any of the Products ordered are out of stock, this may mean the whole order is delayed. If so, an estimate of the delay will be given by email or post, but delivery shall in any case be made within thirty (30) days as of the date indicated on the order confirmation by Gymna.
6.3 Title to and risk of loss of your Products will pass to you on delivery of the Products.
6.4 Upon delivery of the Products to the carrier, Gymna will send you a confirmation of shipment by email, provided you have indicated an email address on the order form.
7. Exchanges, Returns and Refunds
7.1 Products
7.1.1 You may return the Product to Gymna or cancel the entitlement to services and obtain a refund of the price of the returned Product or service entitlement provided that you contact Gymna within thirty (30) calendar days as of the date of delivery of the Product. Return delivery is free of charge with UPS.
7.1.2 If a product is sold as part of a product combination (bundle) in which other products are offered for free or at a discount compared to their normal price, the bundled product must at Gymna's request be returned with the product purchased. Gymna reserves the right to raise an invoice in respect of any free or discounted bundle products not returned.
7.1.3 Please note that you may not return a Product and claim a refund if the Product concerned is:
a) software which Gymna supplied to you sealed and unused and you have broken the seal or which you have successfully downloaded from the Web Site; or
b) a personalised and/or customised product made in accordance with your specifications. You may not obtain a refund for a service if you have commenced use of a/the service.
7.1.4 If a Product was supplied in error, is incomplete or faulty and you believe that you are entitled to a replacement or repair in accordance with paragraph 8 below, please call Gymna on +3289510532 between 9:00 and 17:00 Monday to Friday. In the event that you are entitled to a replacement or repair in accordance with paragraph 8 below, transportation charges will not be applied.
7.1.5 If you have received the ordered Product(s) and have simply changed your mind about purchasing it, you may return the Product(s) or entitlement to Service to Gymna for a refund, subject to the payment of the transportation charges and provided:
i. You inform Gymna of your decision to cancel the contract within thirty (30) calendar days as of the date of delivery of the Product or the date you purchased the services; and
ii. The Product(s) are returned in their original condition and the security seals on the Product(s) are intact; and
iii. The Product(s) are returned in accordance with paragraph 7.2 below. Please note that while the Product(s) remain in your possession you are under a duty to ensure that the Product(s) are kept safe and secure.
7.2 Steps to Follow to Claim a Refund:
7.2.1 Please call Gymna on +3289510532 between 9:00 and 17:030 Monday to Friday to make arrangements for return. You will then be provided with an RMA (Return Material Authorisation) number.
7.2.2 Gymna will subsequently arrange for the Product(s) to be collected by its nominated carrier. Depending on which carrier it is, you will either be asked to contact them, or in the case of larger items you will be called to arrange a collection time.
7.2.3 Before returning any Product(s) please check that you have:
i. Received a RMA number from Gymna (issued on request);
ii. Enclosed all accessories, in box warranties and other material supplied unless informed otherwise;
iii. Used all packaging that was originally supplied;
iv. Clearly displayed the returns address and the RMA number; and
v. Sealed the packaging securely.
7.2.4 Following these steps will help ensure the Product(s) arrive at the correct destination and in good condition within a timely fashion. Please note that your failure to follow this procedure may result in the returned Product(s) being rejected upon receipt and you may forfeit your right to a refund.
7.2.5 Please note that Gymna reserves the right to reject any Product(s) that are not returned in accordance with the provisions set out above and particularly within paragraphs 7.1.2 and 7.2.
8. Warranty, contact,
We refer to our terms and conditions.
9. Data Protection
We refer to our Privacy policy.
10. Circumstances Beyond Gymna's Reasonable Control
Gymna will make every effort to perform Gymna’s obligations under the contract. However, Gymna cannot be held responsible for delays or failure to perform if such delay or failure is caused by any circumstances beyond our reasonable control. In the event of a delay, Gymna will perform our obligations as soon as reasonably possible.
11. Disagreements, Governing Law and Jurisdiction
We refer to our terms and conditions.